Return Policy / Withdrawal from Contract

For Bloomilu products purchased online from the website bloomilu.ro

This procedure sets the conventional framework necessary for withdrawing from the purchase of products purchased from the website bloomilu.ro, owned by OPREAN PAULA-MONICA P.F.A., a Romanian enterprise, headquartered in Sat Saldabagiu de Munte, Com. Paleu, str. Gheorghe Doja, nr. 6, jud. Bihor, with registration number F05/155/2022 in the Trade Register and tax identification code RO45582952.

Bloomilu customers can return products purchased from the website bloomilu.ro in accordance with the return terms and conditions outlined in this procedure.

Please be informed that, for distance contracts, if you withdraw from the purchase by requesting the return of one or more products purchased from the website bloomilu.ro, you expressly and unequivocally agree to accept the full provisions of this return procedure. This service does not limit any rights that buyers have under applicable legal provisions, including the right of withdrawal provided by Government Ordinance No. 34/2014 regarding consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, which implemented the provisions of Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, on consumer rights, as amended/modified by Article III of Government Ordinance No. 58/2022, which transposed into national legislation Directive (EU) 2019/2161 of the European Parliament and of the Council of November 27, 2019.

Return Period for Bloomilu Products Purchased from bloomilu.ro

Products purchased from the website bloomilu.ro can be returned within 14 calendar days from the date of receipt, without providing reasons. The 14 calendar days are calculated:

From the day the consumer or a third party, other than the carrier and designated by the consumer, physically receives the goods;
If the consumer orders multiple goods in one order that are delivered separately, from the day the consumer or a third party, other than the carrier and designated by the consumer, physically receives the last item;
In the case of contracts for periodic delivery of goods over a specified period, from the day the consumer or a third party, other than the carrier and designated by the consumer, physically receives the first item.

Returns of products sent after the expiration of this period will not be accepted.

Conditions Regarding the Withdrawal/Return Procedure

To exercise the right of withdrawal/return, in accordance with the provisions of Article 11 (1) of Government Ordinance No. 34/2014, before the expiry of the withdrawal/return period, the consumer/recipient of the order must expressly inform Bloomilu of their decision to withdraw from the contract by using an unequivocal statement sent to the email address: info@bloomilu.ro.

Exercising the right of withdrawal terminates the contractual obligations of the parties, i.e., to execute/conclude the distance contract or off-premises contract, with the following specifications:

The products the buyer wishes to return must be in their original packaging, sealed, and in a condition that allows them to be resold, without physical/aesthetic changes, dents, scratches, mechanical shocks, etc. Returns cannot be accepted if the products are unsealed, defective, used, or improperly packaged;
Returns of unsealed products by the customer are only accepted if the product/products purchased are non-conforming (e.g., it has a hidden defect, manufacturing defect, such as: non-conforming content; the product’s container shows deformation from manufacturing; the perfume’s pump mechanism cannot spray the content, etc.). According to Article 2 (21) of Government Ordinance No. 21/1992, as republished with subsequent amendments and completions, a hidden defect is a qualitative deficiency of a product that was not known and could not be known by the consumer through ordinary means of verification at the time of purchase;
If the buyer/customer benefited from a special offer, receiving promotional/gift products along with the purchased product/products, they must return all products received, including promotional/gift items. If not all promotional/gift products are returned, the return will not be accepted;
If the buyer, through online purchase from the website bloomilu.ro, benefited from a special offer allowing them to purchase one or more products at a reduced price or to receive free promotional samples, it will be considered that upon return, they are no longer eligible to benefit from the offer or samples. Specifically, if the value of the returned products exceeds 50% of the amount paid for the initial purchase, the buyer must return the product/products they wish to return along with any samples/gifts/promotions or vouchers/other products received, i.e., the product/products purchased at a discount in exchange for the returned product/products, so that Bloomilu can process the return request. Therefore, gift/promotional products or bonuses/samples, etc., must be sealed, in their original packaging, unused, without physical/aesthetic changes, dents, scratches, mechanical shocks, etc., and fit for resale;
In the case of returning products purchased during a promotional campaign or with a coupon/discount code after the end of the promotional campaign or after using the coupon/discount code, the customer/buyer will be refunded only the amount actually paid for the returned product;
In promotional offers where the discount is obtained on the condition of purchasing multiple products, returning the items is considered as withdrawing from the promotion by the buyer, regardless of the return period. In this case, the return is possible only if the customer returns all the products whose purchase granted them access to the promotion;
Products can only be returned if they are in the same condition as when delivered (they must include all accessories with which the product was delivered, as well as instructions, and must not show signs of use). Failure to meet the above conditions means Bloomilu cannot process the withdrawal/return request.

Exchange of products purchased during a promotion, after the end of the promotion, or products purchased with a discount coupon/code is possible only with a replacement product of the same type, with the same price (the price actually paid by the buyer/customer), which may only differ in size, color, or model.

Returns will be processed only with the attachment of a copy of the purchase proof, i.e., the invoice.

Products Not Accepted for Return (Excluded from the Right of Withdrawal)

The following products cannot be accepted for return:

Products that have been unsealed after delivery, which cannot be resold, or cannot be returned for hygiene or health protection reasons (e.g., personal care products, makeup, perfumes, room fragrances, etc.);
Products with physical/aesthetic changes or other defects attributable to the consumer;
Products made/produced according to the consumer’s specifications or clearly personalized.

Therefore, the buyer acknowledges that they cannot exercise their contractual right of withdrawal and return for conforming products that have been unsealed.

Additionally, the buyer acknowledges that they cannot exercise their contractual right of withdrawal and return for products personalized upon their request.

Withdrawal/Return Procedure for Products Purchased from the website bloomilu.ro

To exercise the right of withdrawal, the buyer or, if applicable, the recipient of the order must inform Bloomilu expressly at the following contact details: info@bloomilu.ro of their decision to withdraw from this contract using an unequivocal statement.

To comply with the withdrawal deadline according to legal provisions, the buyer must return/hand over the product to the professional or to a person authorized by the professional to receive the products without unjustified delay, within the indicated term. Any non-compliance with the provisions of this return procedure will result in the buyer’s right to return the products being forfeited, and Bloomilu will be fully entitled to refuse such a return.

Under Article 13 (2) of Government Ordinance No. 34/2014 regarding consumer rights in contracts concluded with professionals, the consumer understands and expressly consents that refunds will be made exclusively by bank transfer, and is obliged to provide Bloomilu with bank account details for the transfer of funds. In any case, the consumer will not be charged fees for such a refund. The refund process is 14 days from receipt and validation of the product/products compliance at the warehouse.

According to Article 13 (3) of Government Ordinance No. 34/2014, the consumer understands and expressly consents that additional delivery costs will not be refunded if they chose a delivery method other than the cheapest standard delivery offered by Bloomilu.

If the consumer does not request a refund of the paid amount but requests a replacement/exchange of the product, after Bloomilu verifies that the return request is eligible (assessing the condition/state of the product), the consumer may choose one of the following options:

Replacement with an identical product from the website bloomilu.ro (same type of product, same quantity, etc.), with the same economic value as the returned product at the time of purchase, provided it is in stock;
Replacement with a different product from the website bloomilu.ro, with the same economic value as the returned product at the time of purchase, provided it is in stock.

Products the consumer wishes to return will be shipped by the buyer to OPREAN PAULA-MONICA P.F.A. at the address: Sat Saldabagiu de Munte, Com. Paleu, str. Gheorghe Doja, nr. 6, jud. Bihor.

Direct costs related to the return of goods will be borne by the consumer.

Packages (returns) sent with cash on delivery will be returned to the consumer, and the return will not be processed.

You can send the package via a courier service (e.g., Cargus, FanCurier) to the address indicated above. If you have any questions or concerns, please contact us at info@bloomilu.ro.

Procedure in Case the Consumer Returns a Product Due to Suspected Non-Conformity

In the event of a non-conformity with the purchased goods, Bloomilu undertakes to comply with current legal provisions, including OUG 140/2021, which transposed the provisions of Directive (EU) 2019/771 of the European Parliament and of the Council of May 20, 2019, concerning certain aspects of contracts for the sale of goods into national legislation. This directive established the legal framework for sales contracts between the seller and the consumer, particularly norms concerning the conformity of goods, corrective measures in cases of non-conformity, the implementation of such corrective measures, and commercial guarantees to ensure a high level of consumer protection and proper functioning of the internal market.

The seller is responsible to the buyer for any non-conformity existing at the time of delivery of the goods. Goods are considered to be in conformity with the contract if they:

Meet the description, type, quantity, and quality specified in the sales contract, and have the functionality and other characteristics provided in the contract;
Conform to the special purpose for which the consumer requires them, which was communicated to the seller no later than at the time of concluding the sales contract and which the seller accepted;
Are suitable for the purposes for which goods of the same type are normally used, taking into account, if applicable, current legal provisions, technical standards, or, in the absence of such standards, applicable codes of conduct and industry-specific practices;
Possess the quality and match the description of a sample or model provided by the seller before concluding the contract, if applicable;
Are delivered with accessories, including packaging, installation instructions, or other instructions that the consumer can reasonably expect to receive;
Meet the quantity and have the qualities and other characteristics, including durability, functionality, compatibility, and safety, that are normal for goods of the same type and which the consumer can reasonably expect, considering the nature of the goods and any public statements made by the seller or on their behalf, including by the manufacturer, particularly in advertisements or on labels.

Non-conformity is not considered if, at the time of purchase, the buyer was aware or could reasonably have been aware of the non-conformity of the goods.

If non-conformity is identified shortly after delivery, not exceeding 30 calendar days, the buyer/customer may opt for:

Bringing the goods into conformity, either by repairing or replacing the product with another identical product or with other products of the same economic value as the returned product at the time of purchase, provided they are in stock, unless this corrective measure is impossible or, compared to another available corrective measure, would impose disproportionate costs on the seller;
A price reduction proportional to the diminished value of the purchased goods compared to the value the goods would have had if they were in conformity;
The refund term may be extended in the case of liquidity shortages, in which case the buyer will be informed, and, with their consent, a new refund date will be set for the return amount.

A customer/consumer who suspects the non-conformity of a purchased product or has doubts about its originality and/or quality can notify Bloomilu at the following contact details: info@bloomilu.ro. They should provide a written statement explaining the nature of the non-conformity of the product and may request a return through an unequivocal declaration.

Upon receiving the return from the consumer, Bloomilu will forward the complaint along with the product, packaging, proof of purchase, and customer statement to the product manufacturer or, if applicable, the authorized distributor for investigation.

The cost of these investigations will be borne by the customer in advance at the time of the request, based on an invoice from the authorized person (chemist/laboratory), and if the product is officially found to be non-conforming, the seller will refund the customer for the testing costs.

Additionally, the consumer should be aware that the investigation procedure may take up to 4 months (with the possibility of extension depending on the complexity of the investigation) and that there is a possibility of opening the product container for the investigation. If the manufacturer or authorized distributor concludes that the product is non-conforming, the return will be accepted, and the product will be replaced or refunded, depending on the chosen option.

If the product content is declared conforming, Bloomilu reserves the right to refuse to replace the product or refund the money, and the product will be returned to the customer in the condition it was received after investigation by the manufacturer or authorized distributor. In this case, all additional costs related to the investigation of the product content will be borne by the customer.

Costs Related to the Return Procedure

In accordance with Article 14 (2) of OUG No. 34/2014 regarding consumer rights in contracts concluded with professionals, direct costs related to the return of products will be borne by the buyer. Exceptions apply in cases of non-conformity or discrepancies between the delivered products and the order, where return costs will be covered by Bloomilu.

Provisions Regarding the Processing of Personal Data

To comply with the provisions of Regulation No. 679/2016 (concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC – GDPR), OPREAN PAULA-MONICA P.F.A. is the data controller. For legal formalities related to product returns, we inform you that the data controller will process personal data as provided by Article 6 (1) (b) of GDPR, specifically the following data: name and surname, residence or address, email address, phone number, and bank account.

We will use personal data for preparing financial-accounting documents in compliance with current legal provisions, including the provisions of Article 13 (5) – (9) of OUG No. 34/2014, as amended on 28.05.2022 by Point 19, Article III of OUG No. 58/2022.

Please be aware that if you do not provide these data, the product return procedure will not be possible, as we will be unable to meet the mandatory legal requirements (for example, but not limited to, fiscal legislation).