1. TERMS AND CONDITIONS

Bloomilu – is the trade name of OPREAN PAULA-MONICA P.F.A., a Romanian economic enterprise, headquartered in Sat Saldabagiu de Munte, Com. Paleu, str. Gheorghe Doja, no. 6, Bihor County, registered in the Trade Register under no. F05/155/2022, with a unique fiscal registration code RO45582952.

Seller – Bloomilu

Buyer – can be any natural person over the age of 16 or legal entity or any legal entity that creates an Account on the Site and places an Order.

Client – can be any natural person over the age of 16 or legal entity that has or obtains access to the CONTENT, through any means of communication provided by Bloomilu (electronic, telephone, etc.) or based on an existing usage agreement between Bloomilu and them, which requires the creation and use of an Account.

User – any natural person over the age of 16 or legal entity registered on the Site who, by completing the Account creation process, has agreed to the specific clauses of the site in the Terms and Conditions section.

Account – the section of the Site consisting of an email address and a password that allows the Buyer to submit Orders and contains information about the Client/Buyer and the Buyer’s history on the Site (Orders, invoices, etc.). The User is responsible for ensuring that all information entered at the time of Account creation is correct, complete, and up-to-date.

Favorites – section of the Account that allows the Buyer/User to create Lists of Goods and Services they wish to monitor for potential purchase using the service provided by the Seller to track Goods and Services by receiving Commercial Communications from them.

My Cart – section of the Account that allows the Buyer/User to add Goods or Services they wish to purchase either at the time of addition or at a later date; if the Goods or Services are not purchased at the time of addition by placing an Order, the Buyer/User will benefit from the service provided by the Seller to track the Goods and Services by receiving Commercial Communications from them.

Site – the online store hosted at the web address bloomilu.ro and its subdomains.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer conveys their intention to purchase Goods and Services from the Site to the Seller via the Site.

Goods and Services – any product or service listed on the Site, including those mentioned in the Order, which are to be provided by the Seller to the Buyer as a result of the Contract.

Campaign – the act of displaying, for commercial purposes, a limited number of Goods and/or Services with a predefined and limited stock for a specific period determined by the Seller.

Contract – the remote contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content – includes:

  • all the information on the Site that can be visited, viewed, or otherwise accessed by using electronic equipment;
  • the content of any email sent to Buyers by the Seller through electronic and/or any other available means of communication;
  • any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact details provided or not by them;
  • information regarding the Goods and/or Services and/or the prices charged by the Seller during a certain period;
  • information about the Goods and/or Services and/or the prices charged by a third party with whom the Seller has partnership agreements, within a certain period;
  • data regarding the Seller or its privileged data.

Product Review – an assessment written by the holder or beneficiary of a Good or Service, based on their personal experience and ability to make qualitative comments and state whether the Good or Service meets the specifications mentioned by the manufacturer.

Rating – a method of expressing the level of satisfaction of a User/Client/Buyer with a product. The Rating is expressed in the form of stars, with each Good receiving a score from one star to five stars. This level of satisfaction will always be associated with the review written by the User/Client/Buyer of a Good or Service.

Document – these Terms and Conditions.

Commercial Communications – any type of message sent (such as: email/SMS/phone/mobile push/web push/etc.) containing general and thematic information, information regarding similar or complementary products to those purchased, information about Bloomilu’s offers or promotions, information related to Goods and Services added to the “Account/My Cart” section or the “Account/Favorites” section, as well as other commercial communications such as market research and opinion polls.

Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by Bloomilu to the Buyer, using the services of the card processor agreed upon by the Seller, regardless of the delivery method.

Specifications – all specifications and/or descriptions of the Goods and Services as stated in their description.

“Strikethrough Price” represents the reference price, namely the lowest price charged by the Seller at least within the last 30 days before the date the price reduction on the Good was applied. According to the law, the Strikethrough Price may be maintained even in the case of successive, gradual price reductions. The Strikethrough Price is valid within the available stock of the Good/Service.

“Sale Price” represents the value of the Good, claimed and requested by the Seller from the Buyer/Client/User, appropriately highlighted on the product page of the Site. The Seller may display separately, in a visible manner, the monetary value of the difference between the Sale Price and PRP and/or the monetary or percentage difference between the Sale Price and the Strikethrough Price. The Sale Price is valid within the available stock of the Good/Service.

  1. CONTRACTUAL DOCUMENTS

2.1. By placing an Order on the Site, the Buyer agrees to the form of communication (phone or email) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order is for informational purposes and does not represent the acceptance of the Order. This notification is made electronically (email) or by phone.

2.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is changed, the Seller will notify the Buyer at the email address or phone number provided to the Seller when the Order was placed and, if applicable, will return the amount paid by the Buyer for the Goods that cannot be delivered.

2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the notification of Order dispatch.

2.5. The document and the information provided by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

  1. ONLINE SALES POLICY

3.1. Access for placing an Order is allowed to any User/Buyer. For justified reasons, Bloomilu reserves the right to restrict the User/Buyer’s access to place an Order and/or to some of the accepted payment methods, if it considers that, based on the User/Buyer’s behavior or activity on the Site, their actions could harm Bloomilu in any way. In any such case, the User/Buyer may contact Bloomilu’s Customer Service Department to be informed of the reasons that led to the aforementioned measures.

3.2. Communication with the Seller can be done through direct interaction or through the addresses mentioned in the “contact” section of the Site. The Seller has the freedom to manage the information received without being required to provide justifications for this.

3.3. In case of an unusually high volume of traffic from an internet network, Bloomilu reserves the right to ask Users/Buyers to manually enter captcha validation codes in order to protect the information on the Site.

3.4. Bloomilu may publish on the Site information about Goods and/or Services and/or promotions carried out by it or by any other third party with whom Bloomilu has partnership agreements, within a certain period or within the limits of available stock.

3.5. All fees related to the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.

3.6. In the case of online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of their card, if the currency of issuance differs from RON. The responsibility for this action rests solely with the Buyer.

3.7. All information used to describe the Goods and/or Services available on the Site (static/dynamic images/multimedia presentations, etc.) do not constitute a contractual obligation on the part of the Seller, being used exclusively for presentation purposes.

3.8. After 10 (ten) days from the purchase of a Good or Service, the Buyer may be asked to submit a Review related to the purchased Good or Service. The request will be sent to the email address entered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Site and actively participates in the development of new Services and the detailed presentation of the Goods’ characteristics.

  1. ASSIGNMENT AND SUBCONTRACTING

4.1. The Seller may assign and/or subcontract to a third party for Services related to fulfilling the Order, with the Buyer being informed, and their consent not being required. The Seller will always be responsible to the Buyer for all contractual obligations.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, text, and/or multimedia content presented on the Site, is the exclusive property of Bloomilu, with all rights reserved directly or indirectly (through licenses for use and/or publication).

5.2. The User/Client/Buyer is not allowed to copy, distribute, publish, transfer to third parties, alter, and/or otherwise modify, use, link to, expose, include any Content in any context other than the one originally intended by Bloomilu, including any Content outside the Site, the removal of the insignia signifying Bloomilu’s copyright over the Content as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express consent of Bloomilu.

5.3. Any Content to which the User/Client/Buyer has and/or obtains access by any means is subject to this Document if the Content is not accompanied by a specific and valid usage agreement concluded between Bloomilu and them, and without any implied or express guarantee from Bloomilu with respect to that Content.

5.4. The User/Client/Buyer may only copy, transfer, and/or use Content for personal or non-commercial purposes only if they do not conflict with the provisions of this Document.

5.5. In case Bloomilu grants the User/Client/Buyer the right to use certain content, as described in a distinct usage agreement, this right extends only to the content or contents defined in the agreement, only for the duration of its existence or these contents on the Site or the period defined in the agreement, under the terms defined, if they exist, and it does not constitute a contractual commitment from Bloomilu for that User/Client/Buyer or any other third party that has/obtains access to this transferred content, by any means and which could be or is damaged in any way from this content, during or after the expiration of the usage agreement.

5.6. No content sent to the User, Client, or Buyer, by any means of communication (electronic, phone, etc.) or acquired by accessing, visiting, and/or viewing does not constitute a contractual obligation from Bloomilu and/or the employee or intermediary of Bloomilu who facilitated the transfer of content, if any, with respect to that content.

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.

  1. ORDER

6.1. The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the explicitly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as there is stock available. Adding a Good/Service to the shopping cart without completing the Order does not constitute the registration of an order, nor does it imply an automatic reservation of the Good/Service.

6.2. By completing the Order, the Buyer agrees that all the information provided by them, necessary for the purchase process, is correct, complete, and true at the time the Order is placed.

6.3. By completing the Order, the Buyer agrees that the Seller may contact them by any available means agreed by the Seller in any situation where contacting the Buyer is necessary.

6.4. The Seller may cancel the Order placed by the Buyer, following a prior notification to the Buyer, without any further obligation of any party to the other or without any party being able to claim damages from the other in the following cases: 6.4.1. The Buyer’s card issuing bank does not accept the transaction, in the case of online payment; 6.4.2. The transaction is invalidated by the card processor agreed by Bloomilu, in the case of online payment; 6.4.3. The information provided by the Client/Buyer on the Site is incomplete and/or incorrect.

6.5. The Buyer has the right to withdraw from the Contract, i.e., to return a Good or cancel a Service, within 14 calendar days, without giving any reason and without incurring any costs other than delivery charges. Thus, according to OUG No. 34/2014, the return period of a Good or cancellation of a Service expires 14 days from the date of delivery of the product to the Buyer or a third party other than the carrier indicated by the Buyer, if the product was purchased from bloomilu.ro. Returns of products sent after this period are not accepted.

6.6. If the Buyer decides to withdraw from the Contract, they may return the product by submitting a request through the Contact section (bloomilu.ro/contact/) on the bloomilu.ro site or by sending an email to info@bloomilu.ro.

6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. The refund process takes 14 days from the receipt and validation of the product(s) at the warehouse. The amount will be refunded as follows: 6.7.1. For Orders paid by bank card -> by refunding the account from which the payment was made or by generating a voucher with the value of the returned product.

6.8. The Seller may delay the refund until the returned Goods are received or until proof of their shipment is provided, in cases where the Seller has not offered to recover the Goods themselves (the most recent date will be taken into consideration).

6.9. Products that are not accepted for return: 6.9.1. Products that have been unsealed after delivery/purchase, which cannot be resold, or cannot be returned for reasons of hygiene or health protection (e.g., care products, makeup, perfumes, room fragrances, etc.). 6.9.2. Products that show physical alterations, damage, scratches, mechanical shocks, etc. 6.9.3. Products made to the consumer’s specifications or clearly personalized. Failure to meet the above conditions will result in Bloomilu not being able to process the withdrawal/return request.

6.10. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Client/Buyer of this and will return the value of the Good and/or Service to the Buyer’s account within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer expressly expressed their intention to terminate the Contract.

  1. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

7.1. The following are exempt from the right of withdrawal from the Contract: 7.1.1. The supply of Goods made to the Buyer’s specifications or clearly personalized; 7.1.2. The supply of Goods that are likely to deteriorate or expire rapidly; 7.1.3. The supply of sealed Goods that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Buyer.

  1. CONFIDENTIALITY

8.1. Bloomilu will maintain the confidentiality of any information you provide. Disclosure of the provided information will only be possible under the conditions mentioned in this Document.

8.2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

8.3. By transmitting information or materials through this site, you provide the Seller with unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for their own interest, these ideas, concepts, know-how, or techniques that you send through the Site. Bloomilu will not be subject to obligations regarding the confidentiality of the information sent unless the current legislation provides otherwise.

  1. COMMERCIAL COMMUNICATIONS

9.1. The Buyer/User/Client can change their preference regarding the consent given to the Seller for Commercial Communications containing general and thematic information, including information about offers or promotions, as follows: 9.1.1. By modifying the settings in the Account under the “Profile” section; 9.1.2. By accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or 9.1.3. By contacting the Seller.

9.2. By adding Goods or Services to the “My Cart” section of the Account, the Seller will send the Buyer/User Commercial Communications regarding: • Price changes of the Goods or Services added in the “My Cart” section; • Recommendations of Goods or Services similar to those added in the “My Cart” section; • The existence of Goods or Services in the “My Cart” section; • Availability of stock for the Goods or Services added in the “My Cart” section.

9.3. After purchasing a Good or Service, the Seller may send the Buyer/User Commercial Communications regarding: • Suggestions of Goods or Services recommended to be used together with the purchased Good or Service.

9.4. The Client/User can unsubscribe at any time from the Commercial Communications mentioned in point 9.3 above by accessing the unsubscribe link displayed in the commercial messages received from Bloomilu or by contacting Bloomilu for this purpose.

9.5. Furthermore, to improve the offer of Goods and Services and the shopping experience, we may use your data to conduct market research and opinion surveys. The information obtained from these market research and surveys will not be used for advertising purposes but only for the purposes mentioned above. Your responses to market research and opinion surveys will not be associated with your identity, nor will they be disclosed to third parties or published. You can object to the use of your data for market research and opinion surveys at any time by accessing the unsubscribe link displayed in the message or by contacting Bloomilu.

  1. BILLING – PAYMENT

10.1. The prices of the Goods and Services displayed on the bloomilu.ro site include VAT according to the applicable law.

10.2. The price, payment method, and payment deadline are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, and the Buyer’s obligation is to provide all the necessary information for issuing the invoice according to the applicable law.

10.3. The Seller will send the Buyer the invoice related to the Order containing the Goods and/or Services sold by Bloomilu, as well as any other payments related to the Order in electronic format, by adding the invoice to the Buyer’s Account, by email, to the email address mentioned by the Buyer in their Account, or in physical format in the package.

10.4. To ensure proper communication of the invoice related to the Order, the Buyer is responsible for updating their Account data whenever necessary and for accessing the information and documents related to each Order available in the Account.

10.5. By this means of communication, the Buyer, by accessing their Account, will have a record of the invoices issued by Bloomilu, being able to save and archive them at any time and in any way they wish.

10.6. By placing the Order, the Buyer consents to receive invoices electronically, either by having them added by Bloomilu to their Account, sent via email to the address provided in their Account, or in physical form within the package.

10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us at the following email address: info@bloomilu.ro.

10.8. The Bloomilu site uses the online payment service NETOPIA PAYMENTS for card payments. More information about NETOPIA PAYMENTS can be found at https://netopia-payments.com/

10.9. For security reasons, Users/Buyers are advised not to remain logged in on the Site and not to set the auto-login option on mobile devices. Disclosure of the account access password is not permitted, and it is recommended to use a password with strong security (e.g., containing at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).

  1. DELIVERY OF GOODS
    11.1. The Seller shall ensure the proper packaging of the Goods and the forwarding of the accompanying documents.

  2. TRANSFER OF OWNERSHIP OF GOODS
    12.1. Ownership of the Goods will be transferred upon delivery, after the Buyer has made the payment, at the location indicated in the Order (where “delivery” means the signing of the receipt of the transport document provided by the courier or the signing of the receipt on the invoice in the case of deliveries made by the Seller’s personnel).

  3. LIABILITY
    13.1. The Seller cannot be held liable for any damages that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, and for damages resulting from the use of the Goods and Services after delivery, especially for their loss.
    13.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity conducted through their Account.
    13.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in their most recent updated version, as communicated on the Site, which is in effect at the time of Account creation and/or Content usage and/or at the time of placing the Order.
    13.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the operation and conditions of the Site or any changes in legal requirements. The document is binding on Clients/Users/Buyers from the moment it is displayed on the Site. In the event of any such modification, we will display the revised version of the Document on the Site, so please check the content of this Document periodically.

  4. WRITING REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS
    14.1. Writing Reviews can be done by Users/Clients/Buyers in the “Reviews” section. The information entered can be both positive and negative and should relate to the characteristics and usage of a product or service.
    14.2. When submitting a Review on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, unlimited territorial license and the right to use, reproduce, modify, adapt, publish, translate, distribute, and display that content.
    14.3. Each User/Client/Buyer, when submitting a Review in the mentioned section, agrees to adhere to the following rules:
    • 14.3.1. To refer only to the characteristics and/or usage of a specific product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the conduct of the Order;
    • 14.3.2. To use Romanian for the official version of the site in Romanian and English for the translated version of the site. Words or expressions that, while not considered Romanian, are widely used in all media related to the respective field (e.g., mouse, notebook, plug and play) are also permitted;
    • 14.3.3. To use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;
    • 14.3.4. To ensure that the information entered is realistic, accurate, non-misleading, and in accordance with applicable laws, thereby respecting the rights of other parties, including copyright, trademark rights, licensing rights, or other property rights, publicity, or privacy rights;
    • 14.3.5. To use this feature only to communicate additional details about a specific product or service on the Site without referring to other companies that promote the sale and purchase of products or services;
    • 14.3.6. Not to provide or request, in any way or to any extent, personal data (contact details, information about delivery or residence address, phone numbers, email addresses, names, and/or surnames, etc.) or any other information that could lead to the disclosure of such personal data;
    • 14.3.7. Not to enter information and/or details about URLs (links) from other commercial sites conducting the same commercial activity as the Seller;
    • 14.3.8. Not to attempt to defraud the services provided by the Seller or to submit Reviews containing advertising material;
    • 14.3.9. Not to use the Review as a means of communication with the Seller; for this purpose, the Seller’s contact details listed on the Site should be used.

14.4. Alongside a realistic critical evaluation, when submitting a Review, the User/Client/Buyer will also add a relevant Rating for the associated product or service. The Reviews, together with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, while a Review accompanied by a low Rating leads to a decrease in the overall Rating.
14.5. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User’s/Client’s/Buyer’s ability to submit Reviews.
14.6. Any complaints or claims regarding the Goods and/or Services purchased by Buyers cannot be the subject of any Review; instead, they must follow the provisions of Chapter 18 below to ensure a quick and amicable resolution of any such complaints/claims.
14.7. Reviews will be displayed as follows:
• Name accompanied by “Verified Buyer” – The Review is published by a Buyer who purchased the Goods/Services from the Bloomilu platform.

  1. PROCESSING OF PERSONAL DATA
    15.1. The Privacy Policy regarding the processing of personal data, which is part of this Document, can be found on the Privacy Policy page.

  2. USE OF COOKIES
    16.1. The Cookies Policy, which is part of this Document, can be found on the Cookie Policy page.

  3. FORCE MAJEURE
    17.1. Neither party shall be liable for the non-fulfillment of its contractual obligations if such non-fulfillment is caused by a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.
    17.2. If the force majeure event does not cease within 15 (fifteen) days from the date of its occurrence, each party shall have the right to notify the other party of the termination of the contract by operation of law, without either party being entitled to claim damages.

  4. APPLICABLE LAW – JURISDICTION. COMPLAINTS AND CLAIMS. ALTERNATIVE DISPUTE RESOLUTION (ADR/ODR)
    18.1. This document is governed by Romanian law. In case of disputes between the Seller and Users/Buyers, an attempt will first be made to resolve them amicably. This chapter and the procedure outlined below reflect the Seller’s willingness to resolve complaints/claims/disputes quickly, efficiently, amicably, and alternatively, using the applicable legal mechanisms in Romania.
    18.2. For complaints or claims related to the Goods and/or Services purchased, Buyers can submit a complaint via the contact form available on the Site in the Contact section. The maximum resolution time for complaints by the Seller is 30 calendar days from their receipt.
    If Buyers:
    • do not receive a response within 30 days from the Seller;
    • receive a response after the 30-day deadline;
    • are dissatisfied with the way the complaint/claim was handled,
    they may resort to the alternative resolution procedures (ADR/ODR) described below and subsequently to the competent courts as per art. 18.7 of this document.
    18.3. ADR is an alternative mechanism to the judicial system, offering consumers the possibility to resolve disputes related to the purchase of Goods and/or Services. Complaints or claims against merchants will be voluntarily submitted by consumers and will be resolved in an independent, impartial, transparent, quick, and fair manner. This alternative method can be accessed both online as per item 18.5 below, and through traditional methods, on paper as per art. 18.4 below.
    18.4. For alternative dispute resolution, the Buyer’s complaint or claim may be submitted in writing directly to the Alternative Dispute Resolution Department of the National Authority for Consumer Protection, at the following contact details:
    • Address: Bucharest, Bulevardul Aviatorilor nr. 72, sector 1, postal code 011865
    • Tel: 021.307.67.69
    • Fax: 021.314.34.62
    • E-mail: dsal@anpc.ro
    The Alternative Dispute Resolution Department of the National Authority for Consumer Protection is competent to resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a merchant operating in Romania. It is included in the list of European ADR entities, available at the following link: List of ADR entities. For more details, Buyers can access the link from the ANPC section on the site.
    18.5. According to Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes, Users/Buyers have the option to choose out-of-court dispute resolution by using the European online dispute resolution platform (ODR platform), created by the European Commission to facilitate the independent, impartial, transparent, efficient, rapid, and fair resolution of disputes arising from online sales or service contracts between a consumer residing in the European Union and a trader established in the European Union. The ODR platform can be accessed via the link in the Platforma SOL section.
    18.6. ADR and ODR are not two separate mechanisms for resolving complaints/claims. The Buyer understands that alternative dispute resolution and online dispute resolution represent a single mechanism with the same purpose and outcome. The distinction between ADR and ODR is in the method of access: ADR uses a traditional (written) format, while ODR uses a digital online form.
    18.7. If amicable or alternative resolution of complaints/claims/disputes is not possible or if a consensus is not reached, disputes will be resolved by the competent Romanian courts in Oradea, Bihor County.